Terms of Service

1. Who these terms apply to

These terms apply to all clients of Coreframe Digital (“we”, “us”), a sole trader based in Cardiff, Wales, UK. By engaging our services, whether through a signed agreement, email confirmation, or deposit payment, you agree to these terms.

2. Project agreements

Every project begins with a written scope of work agreed by both parties, outlining deliverables, pricing, timeline, and revision rounds. This written agreement (email confirmation or formal contract) takes precedence over any verbal discussions.

Work begins upon receipt of the agreed deposit payment (typically 50% of the project total). No work will commence without a deposit.

3. Payment terms

• Deposit: 50% due before work begins
• Balance: 50% due on project completion, before site goes live or files are transferred
• Invoices are payable within 14 days of issue
• Coreframe Digital is not currently VAT registered, so no VAT is added to prices. If this changes, VAT treatment will be confirmed in your written quote
• Late payments may incur a late payment fee of 8% above the Bank of England base rate per annum, in accordance with the Late Payment of Commercial Debts Act 1998

4. Revisions and changes

Each package includes a defined number of revision rounds. Additional revisions beyond the agreed number are quoted separately at a fixed price, agreed before any work begins.

Changes to project scope after work has begun may require a revised quote and timeline. We will always notify you before any additional cost is incurred.

5. Ownership and intellectual property

Upon receipt of final payment, full ownership of all deliverables transfers to you, the client. This includes website code, design assets, and written copy produced by us.

You confirm that any content, images, logos, or materials you provide to us are either owned by you or that you have the right to use them. You indemnify Coreframe Digital against any claims arising from the use of materials you have provided.

We reserve the right to display completed work in our portfolio, unless you request otherwise in writing before the project begins.

6. Timeline and delivery

Timelines quoted are estimates based on the agreed scope and assume timely feedback from the client. Delays in client feedback, content provision, or approval may extend the delivery timeline. We will notify you if a delay affects your expected launch date.

We are not liable for delays caused by third parties (e.g. domain registrars, hosting providers, payment processors).

7. Client responsibilities

To keep your project on track, you agree to:

• Provide feedback within 5 business days of any design or content review
• Supply any required assets (logos, photos, existing brand materials) promptly
• Nominate a single point of contact for decisions and approvals
• Ensure all content and materials provided do not infringe third-party rights

8. Cancellations

If you cancel a project after work has begun, the deposit is non-refundable. If more than 50% of the agreed work has been completed, the full project fee may be due. We will provide you with all completed work to date upon cancellation.

We reserve the right to cancel a project if a client acts abusively toward us or fails to meet payment obligations. In such cases, all work completed to date remains our intellectual property until all outstanding invoices are settled.

9. Limitation of liability

Our total liability to you for any claim arising from our services is limited to the total fees paid by you for the specific project giving rise to the claim.

We are not liable for any indirect, consequential, or loss-of-profit damages arising from use of our deliverables. We do not guarantee specific search engine rankings, lead volumes, or business outcomes from any website or automation we deliver.

10. Ongoing services (Care Plans)

Care plans are optional. Your website is yours whether you take one or not, and there is no compulsory monthly rental. Where you do take a plan, the terms below apply alongside the written plan agreement you receive when the plan starts. If the two ever differ, your plan agreement takes precedence.

The plans. There are two. The Care plan is £79 a month, or £790 a year paid upfront. Care + Google Ads is £200 a month and includes everything in the Care plan, plus Google Ads set up and managed for you. Care + Google Ads is only available for websites we built, and is paid monthly only. What each plan includes is set out on our pricing page and in your plan agreement. Existing agreements on earlier plans keep their stated terms.

Paying monthly.Monthly plans are billed in advance on a rolling basis, with no minimum term, and can be cancelled by either party with 30 days' written notice. We do not refund part months, and cover continues until the end of the notice period.

Paying annually. The Care plan can be paid annually: £790 covers 12 months and is paid upfront, which works out at two months free compared with paying monthly. We remind you at least 30 days before your paid year ends. Unless you renew for another year or give notice, the plan then continues month to month at the monthly price. You can give notice at any time, and the plan then runs to the end of the year you have paid for. We do not refund unused months, except within the cooling-off period below or where the law requires it. If we end an annual plan ourselves without a reason, we refund the months you have paid for and not received.

Cooling-off period. If you sign up as an individual rather than a business, you can cancel within 14 days of signing for a full refund. If you ask us to start work within those 14 days and then cancel, we may keep a fair amount for the work already done.

Your time allowance. Each plan includes 30 minutes of changes a month. Unused time rolls over to a maximum of 90 minutes. Banked time is booked in with us in advance rather than used on demand, so we can schedule it properly. Banked time has no cash value, but you can use it during your notice period, or until the end of your paid year if you pay annually.

Work beyond your plan. Anything outside your allowance or outside the scope of your plan is quoted separately or charged at £45 per hour. We agree this with you before any work starts, so nothing arrives unannounced on an invoice.

Care + Google Ads.The Google Ads account is set up in your business's name and stays yours. Ad spend is not part of our £200 fee: Google charges it to the payment method on your own account, it never passes through us, and we cannot refund it. No ad runs, and no budget is raised, without your written approval, and email is fine.

The first month fee waiver.On Care + Google Ads, if the first full month brings no enquiries, and your ads ran for the whole month at the agreed budget, that month's fee is free. Enquiries are counted by the call and form tracking on your website. This is a waiver of our £200 fee for that one month. It is not a guarantee of results, and it does not cover your ad spend. We cannot promise any number of enquiries, clicks or sales, a particular position on Google, or a particular cost per enquiry.

What plans do not cover. Unless your plan agreement says otherwise, care plans exclude:

• Redesigns, new page templates, and new functionality
• Email hosting, and domain registration or renewal
• Copywriting, photography and design projects
• Advertising, except Google Ads on Care + Google Ads, and ad spend on any plan
• Third-party subscriptions and licences bought in your name
• Content written or supplied by you, and stock photography
• Faults caused by changes made to the site by you or a third party

Response times.Your plan's response time is one working day. It is a target for our first substantive reply, not a guaranteed resolution time. If your site is down or has a security problem, we start work the same working day when you tell us before 4pm, and the next working day otherwise.

Changes to plan pricing.We may change plan pricing by giving you at least 30 days' written notice before the change takes effect. If you do not wish to continue at the new price, you may cancel within that notice period at no additional cost. If you pay annually, a price change only applies from your next renewal, never to a year you have already paid for.

If a plan ends. You remain responsible for your own hosting, backups, and security updates from the end of the notice period. We will provide your site files and any credentials required for you to continue independently, and we will give you reasonable help to move to another provider.

11. One-off reports and audits

Some services are sold as a fixed-price one-off rather than as a project. The Local Search Audit is the main one. Where you buy a service of this kind, the terms below apply in place of the deposit and balance arrangement in section 3 and the project cancellation terms in section 8.

Payment and what you get. The full price is paid upfront at checkout. The price, the turnaround and what the report contains are stated on the service page at the time you buy, and that is what we deliver. Turnaround runs in working days from the day payment clears, and assumes you have given us the website address and coverage area we ask for at checkout. If we need anything further from you, the clock pauses until you send it.

Starting work, and cancelling before we do. By buying you are asking us to begin work straight away rather than waiting. You can cancel for a full refund at any point before we start, by emailing enquiries@coreframedigital.co.uk. Once the report has been sent to you it has been delivered in full and is not refundable, because it is a one-off piece of work produced specifically for your business and cannot be returned. If you are buying as a consumer rather than for a business, this is your agreement that the work starts immediately and that you lose the right to cancel once the report is delivered.

If something is wrong with it. If the report contains a factual error, or misses something we said it would cover, tell us within 14 days of delivery and we will correct and reissue it at no charge. Disagreeing with our findings or our recommended order of work is not a factual error. We do not guarantee rankings, enquiry volumes or any other outcome, as set out in section 9.

The credit against further work. Where the service page says the fee is credited against further work, the credit applies in full against a website build, the Local Search Setup, or the first month of a Local Visibility Plan. You have 30 days from the date the report is sent to you to take it up, and it counts as taken up on the day you accept a written quote or start a plan, not the day the work finishes. The credit is not transferable, is not exchangeable for cash, and can be used once against one piece of work.

What we do with your information. Producing the report means looking at publicly available information about your business and the businesses you compete with. We do not need, and will not ask for, logins to your Google Business Profile, your website, or any other account. Handling of your details is covered by our privacy policy.

12. Review Requests

Review Requests is a monthly subscription that sends review requests to your customers on your behalf. Where you buy it, the terms below apply in place of the project terms in sections 2 to 8, and the price and what is included are as stated on the service page when you buy.

Payment and cancelling.The setup fee and the first month are paid at checkout, then the monthly fee is taken automatically on the same date each month. It rolls monthly with no minimum term. You can cancel at any time by emailing enquiries@coreframedigital.co.uk, with 30 days' notice. The setup fee is not refundable once your account has been set up.

Who sends the emails. Requests go out under your business name, with replies going to the email address you give us. You confirm that every customer you enter is someone you have done paid work for, and that you have their email address because of that work.

The rules it follows. Every completed job you enter can be asked, and nothing is offered in return for a review. We will not add any filter that picks which customers are asked based on whether they were happy, because Google does not allow it. Every message carries a one-click opt-out, opt-outs are honoured permanently, and the same address is not asked again within six months.

Your customers' details. We process the names and email addresses you enter only to send your requests and reminders, acting on your instructions as your data processor. We delete them when your subscription ends. We do not guarantee any number of reviews, and what customers choose to write is up to them.

13. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

Questions about these terms? enquiries@coreframedigital.co.uk